Main Configuration Areas
- LLM for reasoning and response generation
- STT for speech recognition on call agents
- TTS and voice for spoken output
- Language for locale-aware behavior
- Turn-taking settings such as interruption and silence controls
- Message settings such as SMS or email token limits on text-capable versions
Start with Defaults, Then Tune
For most teams, the best rollout pattern is:- Start with known-good default configs
- Validate the prompt and tools first
- Tune voice or model settings only after the baseline works
Inspect Available Configurations
What to Tune First
Voice Agents
Prioritize:- Voice selection
- Silence timeouts
- Interruption sensitivity
- Maximum call duration
Text Agents
Prioritize:- Response length
- Temperature
- Inactivity timeout
- Sender identity for email
Example Version Settings
Configuration Advice
- Change one variable at a time when testing quality.
- Keep a stable production baseline for each major use case.
- Version changes to voice, prompt, and tools together when the customer experience depends on all three.
- Match tone and pacing to the job, not just brand preference.